pk10助赢:Attract China Blog

Making Chinese tourists feel at home in your business

June 23, 2017

As Chinese tourists choosing to visit the United States has increased, the number of potential issues has also increased. It is imperative that businesses catering to these travelers understand the problems they may face when they come to the United States.

shutterstock_159357962

Employee education is the most important factor in providing a positive experience for both the Chinese tourists traveling in the United States and the staff members of the establishments that serve them. Chinese tourists bring with them their own culture and expectations. Understanding how they differ from those of Western society is vital. Today’s independent Chinese tourist has little in common with the visitors who travel in organized group tours. Because these groups had developed a reputation for poor behavior, some Chinese tourists face an increased risk of unfair treatment.

Language is also a major concern. While many Americans may feel that everyone in the world should speak English, most Chinese tourists are unlikely to be fluent in English. Providing signage in Chinese can help orient travelers to the specific rules and procedures of your establishment. If you want visitors to line up before entering or speak in hushed tonshutterstock_446808100es, you need to let them know. ?In addition to signage, Chinese-language brochures, Mandarin guide maps, and tour guides will help to overcome many of the issues visitors face in the United States.

In restaurants and bars, providing a few Chinese language menus and photos of food can help with the ordering process. Serving drinks and food which appeal to the Chinese palate will also create a more positive experience.

 

In addition to signs and hiring employees who are familiar with Mandarin, hotels can offer services that will make Chinese tourists feel at home: provide slippers and electric kettles, include Chinese dishes on your menu and breakfast buffet, and offer at least one Chinese language TV channel in addition to free, high-speed Wi-Fi.

shutterstock_191152220

Providing rates that are geared toward Chinese tourists on their social media sites and creating an e-presence online in mainland Chinese are important to attracting business. Have an employee engage with Chinese social media and monitor what tourists say. What do they like? What don’t they like? If you can tap into that information, you will be better able to provide the kind of service that will attract these visitors to your business.

Many Chinese tourists believe that they will be treated as second-class citizens because they are not westerners. Merely making them feel welcome is not enough. If you want to attract them, you need to make sure them feel like VIP guests.

In 2014, 1.5 million Chinese tourists spent $8.8 billion in the United States. That alone should be enough to make you want to get your share of this lucrative business.
Article Sources:

//marketingtochina.com/typical-chinese-tourist-today/
//www.cnn.com/2013/04/09/travel/chinese-tourism-impact/
//www.nytimes.com/2013/09/17/business/chinese-tourists-spend-and-offend-freely.html

  • 中国又突破难题,杂交水稻在非洲沙漠没有“水土不服”,产量可观 2019-05-23
  • 5G标准化进程的下一步是什么 2019-05-14
  • 人民日报记者在新加坡新闻中心直击特朗普与金正恩会面 2019-05-12
  • 外媒炒作中国对发展中国家设置"债务陷阱" 2019-05-10
  • 全国“非遗”保护工作先进名单公布 2019-05-10
  • 重庆能源工会培训干部 2019-05-09
  • 回复@海之宁:其中跟你不对付的小寻子、真理论者都是批咱的主力军也!小海童鞋作何解释? 2019-05-07
  • 上海合作组织青岛峰会举行 习近平主持会议并发表重要讲话 2019-05-06
  • 四年实践:“一带一路”擘画全球治理新宏图 2019-05-06
  • A title= href=httpwww.snrtv.comlivech=8 target= 2019-05-02
  • 网友飞机偶遇出门工作的王菲,天后坐姿慵懒霸气,素颜也很美 2019-05-02
  • 准确把握人民政协的性质定位 2019-04-27
  • 离开城市告别妻儿 他陪母亲“归园田居”(图) 2019-04-27
  • 2016年,有1145家上市公司大小非减持了3600亿元,还有210名上市公司高管减持了1400亿元。IPO已成了造就成千上万个十亿、百亿富豪的捷径, 2019-04-26
  • 阿根廷Vs冰岛 梅西腿部文身引关注 2019-04-24
  • 662| 496| 750| 289| 221| 101| 334| 717| 821| 910|